Keep Microsoft 365 working properly after the project is finished.
CloudMonsta provides ongoing Microsoft 365 administration, troubleshooting, routine maintenance and security reviews so your business has someone reliable to call when changes or problems arise.
Microsoft 365 keeps changing after go-live.
Users join and leave, licences change, shared mailboxes need updating, security settings evolve and day-to-day issues still need resolving.
Give the business one clear point of contact.
CloudMonsta handles routine Microsoft 365 administration and support, with clear boundaries around what is included and what requires separate project work.
What's included
The Ongoing Management module covers the routine administration and support needed to keep a small-business Microsoft 365 environment running smoothly.
User and licence administration
Handle routine changes when staff join, leave or change roles.
- ✓New user setup
- ✓User disablement and leaver changes
- ✓Licence assignment and removal
- ✓Basic account and access changes
Mailbox and collaboration administration
Keep shared business services organised as the company changes.
- ✓Shared mailbox administration
- ✓Distribution group changes
- ✓Teams membership changes
- ✓Basic SharePoint permission changes
Troubleshooting and support
Investigate routine Microsoft 365 issues and help restore normal service.
- ✓Email and Outlook issues
- ✓MFA and sign-in problems
- ✓Teams and SharePoint access issues
- ✓Remote support within the agreed allowance
Routine maintenance and security reviews
Check the environment regularly and identify issues before they become bigger problems.
- ✓Basic tenant health checks
- ✓Security setting reviews
- ✓Licence and account housekeeping
- ✓Recommendations for future improvements
Typical requests CloudMonsta can handle
The service is designed for routine Microsoft 365 administration and practical remote support.
New starter setup
Create the account, assign the right licence, add group memberships and prepare Microsoft 365 access.
Leaver administration
Secure the account, remove licences, preserve required data and arrange mailbox access where appropriate.
Shared mailbox changes
Add or remove access, update permissions and help resolve mailbox visibility or sending problems.
Sign-in and MFA issues
Investigate authentication problems, reset MFA methods and help users regain access securely.
Teams and SharePoint access
Update memberships and basic permissions when roles or responsibilities change.
Licence and tenant housekeeping
Review unused licences, stale accounts and routine administrative issues that build up over time.
Clear boundaries around the service
Routine administration is included. Larger technical work is discussed before anything chargeable begins.
Included in ongoing management
- ✓Routine Microsoft 365 administration
- ✓User, mailbox and licence changes
- ✓Microsoft 365-related troubleshooting
- ✓Basic security and tenant reviews
- ✓Remote support within the agreed allowance
Quoted separately
- ×New PC or device deployment
- ×Hardware faults and onsite repairs
- ×Large migrations or redesign projects
- ×Intune or advanced security projects
- ×Work exceeding the monthly support allowance
How the monthly service works
A simple, predictable process keeps routine requests easy to manage.
You email CloudMonsta with the change or issue.
The request is checked against the support scope and priority.
Routine work is completed remotely where possible.
You receive an update when the work is complete or if further action is needed.
Optional related modules
Build the wider solution around what your business actually needs.
Microsoft 365 Foundation
The essential starting point for a new tenant or an existing setup that needs to be configured properly.
Best for a secure starting pointEmail Migration
For businesses moving from Google Workspace, old email hosting or another Microsoft 365 tenant.
Best for platform migrationsTeams & SharePoint
A structured collaboration and document environment for your staff.
Best for collaborationMicrosoft 365 Backup
Independent protection for Microsoft 365 data with practical recovery options.
Best for data protectionBusiness Websites
Professional, responsive websites for businesses that need credibility without unnecessary complexity.
Best for a stronger online presenceOngoing Microsoft 365 support for businesses like Machine-Tech.
After a migration is complete, businesses still need help with users, licences, shared mailboxes, security, troubleshooting and routine tenant maintenance.
Frequently asked questions
What does the monthly service cover?
It covers routine Microsoft 365 administration, user and licence changes, shared mailbox work, troubleshooting and basic tenant maintenance within the agreed scope.
Is general IT support included?
The service focuses on Microsoft 365. Routine remote issues may be investigated where appropriate, but hardware faults, major Windows problems and project work are quoted separately.
How much support time is included?
The monthly allowance depends on the plan agreed. Any work likely to exceed that allowance is discussed before additional charges are incurred.
Can you support new starters and leavers?
Yes. User setup, licence assignment, access changes and leaver administration are typical requests covered by the service.
What happens if there is a larger problem?
CloudMonsta will investigate the issue, explain what is required and agree any separately chargeable work before proceeding.
Is Microsoft 365 backup included?
No. Backup is available as a separate module so the service can be selected and priced around your users and data requirements.
Can I cancel the service?
Cancellation terms are confirmed in the service agreement before the monthly management arrangement begins.
Need an idea of the investment?
Every business is different, but our Typical Investment Guide provides indicative pricing for our most common projects and ongoing services before you get in touch.
Need someone to manage Microsoft 365 month to month?
Start with a free consultation to discuss your users, support needs, current tenant and the level of ongoing administration your business requires.